Privacy Policy

How this Privacy Policy applies

This policy applies to personal data we process when you visit our website, create or use an account, contact our support team, make deposits or withdrawals, or otherwise use our services. Personal data means information that identifies you or can reasonably be connected with you.

We process your information in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act. We take reasonable technical and organisational steps to keep your information secure and use it only for the purposes described in this policy or for closely related purposes that you would reasonably expect.

This policy may be updated when our services, legal requirements or data practices change. The current version will apply to information we process after it is published. If a change is important, we will take reasonable steps to bring it to your attention.

What personal data we collect

The information we collect depends on how you use your account and which services you request. We aim to collect information that is relevant to those purposes and do not ask for more than is reasonably needed.

Information you provide

Account details, such as your name, date of birth, address details, email address, username, login information and communication preferences.
Identity documents and other information needed to verify your age, identity and account details. This may include information shown on documents you submit and information needed to confirm that those documents are genuine.
Transaction details, including deposits, withdrawals, payment method information, amounts, dates and records of account activity.
Information you provide when you contact us, use live chat, ask for assistance, make a complaint, request an account change or provide feedback.

Information collected when you use our services

We may collect device and usage data, including your IP address, browser type, device type, operating system, language settings, approximate location, pages or services used, dates and times of access, and information about how you interact with our website. We use this information to keep the site secure, understand technical problems and maintain accurate account records.

We may also create records based on your account activity, including responsible gambling settings, deposit limits, time-outs, self-exclusion requests, account restrictions and communications about these safeguards. This information helps us apply your choices and meet our legal and safety responsibilities.

Why we use your data and the legal bases

We use personal data only where we have a lawful reason to do so. In plain terms, this means we need the information to provide a service you have requested, to comply with a legal duty, to protect our legitimate interests, or because you have given consent.

Purpose	Why the law allows us to use your data
Opening and running your account	We need to use your information to enter into and perform our agreement with you, including providing account functions, processing transactions and responding to account requests.
Age and identity verification	We have legal duties and legitimate interests in confirming that account users are eligible to use our services and that account information is accurate.
Fraud, money laundering and security controls	We have legal duties and legitimate interests in detecting suspicious activity, protecting accounts, preventing misuse and keeping our services secure.
Legal and regulatory obligations	We must process certain information to meet applicable laws, respond to lawful requests and maintain records required for our services.
Offers and marketing communications	We use your information for offers only where you have opted in or where another lawful basis permits it. You can change your marketing choice at any time.
Service improvement and support	We have legitimate interests in keeping our website reliable, resolving technical issues, training support processes and understanding how our services are used.

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent. If we need information to provide your account or meet a legal requirement and you do not provide it, we may be unable to open, maintain or provide some account services.

We may use information about your account activity to apply responsible gambling measures, including deposit limits, time-outs, self-exclusion and other restrictions. If you ask for help with gambling controls, we may use the information needed to apply your request and protect your account. Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Who we share your data with

We do not sell your personal data. We share information only when it is necessary for the purposes in this policy, when you ask us to do so, or when the law requires or permits it. People and organisations receiving information must use it for the relevant purpose and, where they process it for us, follow our instructions and appropriate security requirements.

Payment providers, where information is needed to authorise, process, secure or reconcile deposits and withdrawals.
Identity-verification providers, where information is needed to confirm your age, identity or account details.
Fraud-prevention and security partners, where information is needed to identify suspicious activity, protect our services or prevent financial crime.
Technology, hosting, communications and support providers that help us operate, maintain and secure the website and account services.
Regulators, law enforcement bodies, courts or other authorities where disclosure is required or permitted by law.
Professional advisers or other parties where disclosure is necessary to protect our rights, enforce our terms, resolve a dispute or manage a business transfer permitted by law.

If personal data needs to be transferred outside the United Kingdom, we will use the safeguards required by applicable data protection law. These safeguards may include an adequacy decision or appropriate contractual and organisational protections.

How long we keep data and how to exercise your rights

We keep personal data for as long as your account is open and for the period required by law after the account is closed. The length of time depends on the type of information, the reason it was collected and our legal, regulatory, fraud-prevention and dispute-resolution obligations.

When information is no longer needed, we will securely delete it or make it anonymous where appropriate. Some information may need to be kept after you close your account, including transaction, identity and account records needed to meet legal duties, prevent fraud, enforce our terms or deal with complaints and disputes.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

Ask for a copy of the personal data we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to erase personal data where there is no valid reason for us to keep processing it.
Object to processing based on legitimate interests, including direct marketing.
Ask us to restrict how we use your data in certain circumstances.
Ask for certain information in a structured, commonly used and machine-readable format where data portability applies.
Withdraw consent where we rely on consent as the legal basis for processing.

To use these rights, write to support@winissimo-casino.co.uk and include enough information for us to identify your account and understand your request. For a privacy-specific request, you may also write to privacy@winissimo-casino.co.uk. We may need to ask for information to confirm your identity before releasing or changing personal data. You can also contact us through the live chat on the site.

We will respond within the period required by applicable law. If you are not satisfied with our response or believe that we have handled your personal data unlawfully, you may complain to the Information Commissioner's Office.

Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember certain settings, support security, understand usage and improve the service. Some cookies are necessary for account functions, while others may depend on your choices. For more information about the cookies we use and how to manage them, please read our Cookie Policy.