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Contact Us
Our support team can help with questions about your Winissimo Casino account, payments, games and account verification. Contact us through the live chat on the site or by e-mail.
From the game library
From the game library
How to reach us
Live chat is available on the site 24/7, including weekends and public holidays. It is usually the quickest way to ask a question about your account or a transaction.
You can also e-mail support@winissimo-casino.co.uk. Please write from the e-mail address registered to your account where possible, so we can carry out the necessary security checks before discussing account details.
What to have ready when you write
Providing clear information helps us understand your question and direct it to the right team. Please include:
- Your username or other account identifier.
- The name of the game, payment method or transaction concerned.
- The date and time of the issue, including your time zone if relevant.
- A short description of what happened and any message shown on screen.
Never send your password or complete payment details by e-mail or live chat.
Common questions we help with
- Account access, personal details and verification requests.
- Deposits, withdrawals and payment transaction queries.
- Bonus terms, eligibility and wagering requirements.
- Game access, errors and other technical issues.
If your question relates to safer gambling, we can also explain the account tools available to you, including deposit limits, time-outs and self-exclusion.
Complaints
If you are dissatisfied with our service, e-mail support@winissimo-casino.co.uk and put “Complaint” in the subject line. Please explain what happened, when it happened and what outcome you are seeking.
We will acknowledge your complaint and reply once it has been checked. Keeping the original messages and any relevant transaction information may help us look into the matter accurately.
