Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form the agreement between you and us when you create an account or use our website and services. By registering, depositing funds, placing bets or using any game, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not create or use an account.

Other rules may apply to particular games, payment methods, promotions, bonuses or features. Those rules will be shown where they apply and form part of these Terms & Conditions. If a specific promotion has different rules, the promotion terms will apply to that promotion alongside these general terms.

We may update these terms when our services, systems, legal duties or operating arrangements change. We will publish the updated version on the website and may notify you through your account or by email where appropriate. The new version will apply from the stated effective date. If you continue to use your account after that date, you will be treated as having accepted the changes. If you do not accept an update, you should stop using the services and contact us about closing your account.

Eligibility, your account and verification

You must be at least 18 years old to open or use an account. Our services are intended for residents of the United Kingdom who are legally permitted to use them. You must not access the services if gambling is unlawful for you, if you are located outside the permitted area, or if we have told you that you cannot use your account.

You may have only one account with us. You must not create an account for another person, allow another person to use your account, or operate more than one account yourself. If you believe that you have created a duplicate account, contact support@winissimo-casino.co.uk before making any further deposits or bets.

• Give us accurate, complete and current information when you register and whenever we ask you to update it.
• Use your own name and payment method, unless we have expressly agreed otherwise.
• Tell us promptly if your personal, address, payment or contact details change.
• Keep your username, password, authentication details and other login information private.
• Tell us immediately if you suspect that someone else has accessed your account.

You are responsible for activity carried out through your account unless you have told us about unauthorised access and we have had a reasonable opportunity to act. We may ask you to reset your password or complete additional security steps. We will not knowingly accept play from anyone under 18.

Identity, age and address checks

We must be able to confirm who you are, your age and your address. We may ask for documents or information before your first withdrawal, and at other times where required. Information may include evidence of identity, age, address, payment ownership and account activity. Your withdrawal may remain pending until the requested checks are complete.

We may also carry out source-of-funds or source-of-wealth checks where required. You must provide information that is clear, genuine and current. If you do not provide suitable information within the time requested, we may restrict deposits, play or withdrawals, suspend your account or close it in line with these terms.

Deposits, withdrawals and bonuses

Deposits and withdrawals

You can see the available payment methods, minimums, maximums and any applicable instructions in the cashier. You must use a payment method held in your own name and must not use funds that belong to someone else. A deposit is normally made available only after it has been authorised and received by us or our payment provider.

You are responsible for selecting the correct amount before confirming a deposit or withdrawal. Deposits are intended for genuine use of the services. We may return, reject or delay a transaction where it creates a security, fraud, compliance or payment risk. You must not attempt a chargeback or cancel a payment without contacting us first.

We will normally send a withdrawal back to the payment method used for the related deposit where this is possible. If that is not possible, we may ask for another payment method in your name or provide other instructions. Withdrawals may be subject to identity, age, address, payment ownership and source-of-funds checks. The limits and processing information shown in the cashier apply to your account.

A withdrawal may be pending while checks are completed, information is confirmed or a payment provider processes the transaction. We may cancel or adjust a transaction where there is an obvious error, suspected misuse, a breach of these terms or a legal reason to do so. We will explain the position where we can.

Bonuses and promotions

Each bonus or promotion has its own terms. You must read those terms before opting in or making a qualifying deposit. They may set out the qualifying period, eligible games, wagering requirements, maximum bet, maximum bonus or winnings, expiry date, withdrawal conditions and any other restrictions.

• Only one bonus may be available to you where the promotion terms say so.
• Wagering must be completed in the way and within the period stated in the relevant offer terms.
• A bonus or related winnings may expire or be removed if you do not meet the applicable conditions.
• We may refuse or withdraw a promotion where you are not eligible or where the offer has been used incorrectly.
• Promotional activity must not involve duplicate accounts, collusion, false information, payment abuse, chargebacks, technical exploitation or any other attempt to obtain an unfair benefit.

If we reasonably believe that a promotion has been abused or that its terms have been breached, we may remove the bonus, restrict related winnings, decline further promotional benefits or suspend the account while we establish what happened. This does not affect any rights you have under applicable law.

Safer gambling, self-exclusion and account closure

Gambling should remain a form of entertainment, not a way to make money or recover losses. You can use the responsible gambling tools available in your account, including deposit limits, time-outs and self-exclusion. Set limits before you deposit and contact us through live chat or support@winissimo-casino.co.uk if you need help using them.

A self-exclusion request is intended to prevent you from using your account for the selected period. You must not open another account or ask another person to gamble for you during self-exclusion. We may close accounts that appear to be connected with a self-excluded person. Further support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Closing or suspending an account

You may ask us to close your account at any time by contacting support@winissimo-casino.co.uk or using live chat. Tell us if you want a temporary time-out or permanent self-exclusion instead of ordinary closure. Once closure is requested, do not deposit or continue playing while we process it.

We may suspend or close your account if you breach these terms, provide inaccurate information, fail a required check, misuse a promotion, use a payment method without permission, attempt fraud, create duplicate accounts or act in a way that creates a legal, security or operational risk. We may also close an account that has been inactive for a prolonged period.

After closure, we will deal with any remaining balance in accordance with these terms and any required checks. We may retain account and transaction information where needed for legal, regulatory, fraud-prevention, dispute or responsible gambling purposes.

Complaints, liability and governing law

Complaints and disputes

If you are unhappy with any part of our service, contact support@winissimo-casino.co.uk or use the live chat on the site. Please include your account details, the relevant transaction or game, the date of the issue and a clear explanation of what happened. Do not send payment passwords or other information that is not needed to identify the matter.

We will acknowledge and look into your complaint within a reasonable time, taking account of its complexity and any information we need from you. We may ask for further details before giving a final response. We aim to resolve complaints fairly and clearly. Independent dispute resolution may be available in general terms where internal steps have been completed; we can provide the relevant information when appropriate.

Liability and governing law

We take reasonable care to keep the services available and secure, but online services can be affected by maintenance, technical faults, communications failures, events outside our control or incorrect information supplied by you. We are not responsible for losses caused by your failure to protect login details, use an unauthorised payment method or breach these terms.

Nothing in these terms excludes or limits liability where doing so would be unlawful. Subject to that protection, our responsibility is limited to losses that are reasonably foreseeable and directly caused by our breach of these terms. We are not responsible for indirect or consequential loss where the law allows that limitation.

These terms and any dispute connected with your account or use of the services are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.