Responsible Gambling

Our commitment to safer gambling

Gambling should be treated as paid entertainment. It is not a way to earn money, solve financial problems or recover losses. Games are based on chance, and a win is never guaranteed. You should only gamble with money you can afford to lose after your essential costs and other commitments have been covered.

Before you play, decide how much money and time you are comfortable spending. Set a personal budget and keep to it, whether you are winning or losing. Do not borrow money to gamble, use money intended for bills or chase losses by increasing your stakes. If your planned budget has been used, stop and return another day only if gambling still fits within your circumstances.

You must be 18 or over to use our gambling services. We take age and identity verification seriously. We operate under a gaming licence and verify accounts so that our services are used by eligible customers. We may ask for information or documents before allowing play, deposits, withdrawals or continued account access.

• Set a gambling budget before you start and do not treat your available balance as disposable income.
• Keep gambling separate from household bills, rent, credit repayments and other essential spending.
• Never gamble when you are upset, under the influence of alcohol or drugs, or trying to distract yourself from a difficult situation.
• Take regular breaks and keep track of how long you have been playing.
• Remember that previous losses do not make a future win more likely.
• Ask someone you trust to help if gambling is affecting your money, relationships, work, studies or wellbeing.

The tools in your account

Your account includes safer gambling controls that can help you manage money, time and access. The names, available periods and other settings are shown in your account. Choose controls before you play, or use them as soon as you feel that your gambling needs more structure.

Deposit limits

A deposit limit restricts the amount you can add to your account during the period you select. It can help you make a clear spending decision in advance and reduce the chance of making repeated deposits in the moment. Select the deposit limit option in your account, choose the period and amount displayed there, then confirm the setting. Any lower limit normally takes effect promptly, while an increase may be subject to a delay or further confirmation.

Loss and session limits

Where available in your account, a loss limit can help restrict the amount you are prepared to lose over a selected period. A session limit can help you manage the length or spend associated with one period of play. These controls are separate from a deposit limit: money deposited is not the same as money lost, and a deposit limit does not by itself manage the time you spend playing.

To switch on a loss or session limit, open the safer gambling or account limits area, select the control you want to use, choose the available setting and confirm it. Read the information shown before saving the change. If a control is not visible, contact us through live chat on the site or at support@winissimo-casino.co.uk.

Time-outs

A time-out temporarily prevents you from gambling for the period you choose from the options in your account. Use one when you want a short, definite break, when you have been playing longer than intended or when you want time to consider your gambling. Go to the safer gambling settings, select time-out, choose a period and confirm it. A time-out cannot usually be shortened once it has started, so choose the setting carefully.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us for a chosen period. It closes or restricts access to your account according to the self-exclusion process and prevents you from using our gambling services during that period. Choose self-exclusion in the safer gambling area, select the available period and follow the confirmation steps. If you self-exclude, do not try to open another account or ask someone else to gamble for you.

Reality checks

Reality checks remind you how long you have been playing and may also show information about your activity. They are intended to help you pause and make a deliberate choice about whether to continue. Switch them on in the safer gambling settings, select the interval shown and save your choice. When a reminder appears, stop to consider your time, spending and original plan rather than dismissing it automatically.

You can access these tools by signing in and opening the account, safer gambling or limits area. The exact layout may vary between devices. If you cannot find a control, use live chat on the site or email support@winissimo-casino.co.uk. Our support team can explain how to find the setting, but they cannot remove a self-exclusion or encourage you to increase a limit.

Signs that gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money involved. If gambling is taking more time, attention or money than you intended, take that seriously and consider using a time-out, a limit or self-exclusion. You do not need to wait for a crisis before asking for support.

You may want to stop and seek help if any of the following applies to you:

• You spend more money or time gambling than you planned.
• You increase your stakes or deposits to try to win back money you have lost.
• You hide, minimise or give an inaccurate account of your gambling.
• You borrow money, sell possessions or use credit to fund gambling.
• You miss work, studies, sleep, meals or other responsibilities because of gambling.
• You feel restless, irritable or anxious when you try to stop or take a break.
• You gamble to escape stress, loneliness, low mood or other personal difficulties.
• You continue gambling after it has caused arguments, financial pressure or problems with people close to you.
• You have tried to cut down or stop but have not been able to do so.
• You think about gambling frequently or plan your day around the next opportunity to play.

If these signs feel familiar, stop gambling and use the controls in your account. Speak openly with someone you trust and contact one of the organisations listed below. If you feel at immediate risk of harming yourself or someone else, seek urgent help from the appropriate emergency service.

Where to get help

You can contact an independent support organisation for confidential information, practical guidance and help with changing your gambling. These organisations can support people who gamble and people affected by someone else's gambling.

• GambleAware provides information about gambling harms and ways to make safer choices, and can help you find further support.
• GamCare offers confidential advice, support and counselling for people affected by gambling, including family members and friends.
• GamStop is a free online self-exclusion service that can help you block access to participating online gambling services for a chosen period.
• The National Gambling Helpline provides confidential information and support for people who are worried about their gambling or someone else's gambling.

You can also contact us through live chat on the site or at support@winissimo-casino.co.uk if you need help finding a safer gambling setting or want to ask about restricting your account. Our support team is not a substitute for specialist advice, so please contact a dedicated support organisation when gambling is causing harm or feels difficult to control.

Protecting minors

Our services are for people aged 18 or over only. Do not allow anyone under 18 to use your account, view your payment details or gamble using your device. You are responsible for keeping your login details, device and account information secure.

We use age and identity verification measures and may request documents or additional information. If we cannot confirm that an account holder is eligible, access may be restricted while the information is checked. Where an underage person has used an account, contact us promptly through live chat on the site or at support@winissimo-casino.co.uk.

Practical steps at home

• Use a strong, unique password for your account and do not share it with anyone.
• Sign out when you finish, particularly when using a shared computer, tablet or phone.
• Keep payment methods and account notifications away from children and other people who should not access them.
• Use parental control software, device restrictions and internet filters to help block gambling content or gambling applications.
• Check that restrictions are active on each device and network used in your household.
• Do not save your account password or payment details on a shared device.
• Talk to children in an age-appropriate way about why gambling is restricted to adults and why games involving chance are not a way to make money.

Parental control software can reduce access, but it is not a complete substitute for supervision and secure account practices. Controls may need to be set separately on each device, browser or network. If you believe a minor has accessed your account, change your password, secure your payment method and contact us without delay.