Bonus Terms and Conditions

How these bonus terms apply

These terms apply to bonuses, free spins, promotional credits, cashback offers and other incentives made available through your account. Each promotion may have additional conditions, including a qualifying deposit, a minimum deposit, a stated validity period, eligible games, wagering conditions or a maximum cash-out amount. You should read the offer details shown in your account before opting in or making a qualifying deposit.

The specific terms displayed for an offer form part of these Bonus Terms and Conditions. If there is a difference between these general terms and the terms of a particular promotion, the specific promotion terms apply to that promotion. The general terms for your account also continue to apply, including provisions about account security, payments, withdrawals, identity checks and safer gambling.

An offer is available only while it is shown as active in your account or on the relevant promotional area of our site. We may decide which accounts are eligible for an offer. An offer may be limited to one per person, household, address, payment method, device or other permitted connection where this is stated in the offer details.

Promotional terms are separate from the rules of the games themselves. You must follow the applicable game rules, account terms, payment conditions and any instructions shown in the cashier. Where a promotion is available through a particular channel, such as an account message or a promotional page, the offer may not apply through another channel.

Eligibility and claiming an offer

Who can receive a bonus

Bonuses are available only to account holders who meet the eligibility conditions for the relevant offer. You must be aged 18 or over and must use an account held in your own name. You must also comply with any location, account status, payment and identity requirements shown with the promotion.

We may require your account to be verified before a bonus is credited or before bonus-related winnings can be withdrawn. This may include checks of your identity, age, address, payment method and source of funds where appropriate. We may delay, restrict or remove an offer while these checks are completed.

Some promotions require you to opt in before depositing or playing. Other offers may be applied automatically. If an offer requires a code, link, selection or other action, you are responsible for completing that action in the way and within the time stated in the offer details.

• Only one account may be used by each player. Creating or using additional accounts to obtain a bonus is not permitted.
• A qualifying deposit must be made using a payment method accepted for your account and held in your own name, unless we have agreed otherwise.
• A deposit that is reversed, charged back, cancelled or otherwise not received may not qualify for a bonus.
• We may refuse an offer where your account is suspended, restricted, self-excluded, closed or subject to an account check.
• You must not claim an offer on behalf of another person or allow another person to access your account.

Where an offer is described as new-player, first-deposit or similar, it is normally available only to an eligible player who has not previously held or used an account with us. The specific offer terms determine whether previous participation, a prior account or an earlier promotion affects eligibility.

You are responsible for checking that the correct promotion has been selected before completing a qualifying transaction. If you do not meet the stated conditions, we may decline to credit the offer. A request to receive a promotion does not create an entitlement where the eligibility rules have not been met.

Deposits, wagering and bonus funds

How bonus balances work

A bonus balance is promotional value and is not the same as withdrawable cash. Unless the offer terms say otherwise, bonus funds must be used in accordance with the stated wagering requirements before any related winnings become available for withdrawal. The cashier or your account will show the progress of any applicable requirement.

Wagering is normally calculated from eligible stakes placed on eligible games after the bonus has been credited. Different games may contribute at different rates, and some games may not contribute at all. Any contribution rates, excluded games, stake restrictions or other calculation rules will be shown with the relevant offer.

A promotion may require the qualifying deposit, bonus or resulting winnings to remain in your account while the wagering requirement is being completed. Depositing additional funds does not normally change the offer terms or remove any applicable restrictions. You should check the balance type selected for play before placing a stake.

Stake limits and restricted play

Where a promotion includes a maximum stake, you must not exceed it while the offer is active or while its wagering requirement remains outstanding. A maximum stake may apply to each individual bet, spin or game round, including bonus features or other ways of placing a stake. The relevant offer terms explain how the limit is applied.

Using a strategy intended to avoid the normal risk of play, placing opposite or offsetting bets, manipulating game outcomes, or using a technical fault to gain an advantage is not permitted. We may remove bonus funds and associated winnings where play does not comply with the offer or appears designed to circumvent its conditions.

Unless stated otherwise, a qualifying deposit must be used for genuine gameplay. We may not count deposits that are made only to trigger a bonus and then withdrawn without appropriate play. We may also apply the payment and withdrawal rules that are shown in the cashier.

Game participation may not contribute towards a wagering requirement if a game is excluded by the offer terms. If a game changes, becomes unavailable or is removed from the eligible list, the information shown in your account or with the promotion will determine how any remaining requirement is treated.

Expiry, withdrawals and account changes

Every offer may have an expiry point. The expiry period, where applicable, is shown in the promotion terms or in your account. When an offer expires, any unused bonus balance and any winnings that remain subject to an unfinished wagering requirement may be removed. Expired offers cannot normally be restored.

You cannot withdraw bonus funds as cash. Winnings associated with a bonus may be withdrawable only after the applicable requirements have been completed and your account has passed any required checks. Additional withdrawal restrictions, including a maximum amount or a permitted withdrawal method, may apply if they are stated in the offer details.

Requesting a withdrawal before completing the conditions of an offer may cause the offer to be cancelled. This may include the removal of unused bonus funds and winnings linked to those funds. The cashier or your account will provide the information that applies to the relevant transaction.

If you close your account, ask us to remove a bonus, or become subject to a restriction that prevents promotional play, any unused promotional value may be cancelled. This does not affect your right to receive funds that are properly due to you, subject to account checks and the general terms for withdrawals.

• A temporary interruption or technical issue may prevent a bonus from appearing immediately.
• If a bonus is not credited as expected, do not make another deposit solely to obtain it. Contact support so that the position can be checked.
• If a promotion is credited in error, we may correct the balance and cancel the affected bonus or associated winnings.
• A change to your payment method or account details may require further verification before a bonus or withdrawal is processed.
• If your account is closed or restricted for safer gambling reasons, promotional activity cannot be used to reopen or reactivate access.

Where a withdrawal is made using funds that include both cash and bonus value, the account information or cashier will show which balance is available. We may process the transaction only after the relevant promotional conditions, payment checks and identity requirements have been completed.

Misuse, errors and promotional changes

We may cancel, suspend or withdraw a promotion where there is a technical error, an administrative mistake, suspected fraud, money laundering concerns, collusion, bonus abuse or a breach of these terms or the general account terms. Where appropriate, we may place a temporary hold on related funds while we complete account and transaction checks.

Bonus abuse may include opening more than one account, using another person’s details or payment method, coordinating activity with another player, exploiting a software or pricing error, or repeatedly using promotions in a way that defeats their intended conditions. We may consider the full pattern of account activity when deciding whether a promotion has been misused.

We may change, pause or end an offer where this is necessary because of technical, operational, legal or regulatory reasons. We will not remove a valid bonus without a proper basis under the applicable offer terms, account terms or relevant requirements. If a change affects an offer already claimed, the information in your account will explain what happens next where practicable.

We may correct an obvious error in an offer, including an incorrect description, balance, calculation or display. If an error gives you a benefit that was not intended by the stated terms, we may adjust the affected balance. We will not ask you to pay money solely to correct a promotional error.

You must not use automated systems, unauthorised software or other tools intended to interfere with the normal operation of a promotion or game. You must also keep your login information secure and tell us promptly if you believe another person has accessed your account.

Safer gambling and questions about an offer

Bonuses are optional and are not a reason to deposit or continue playing. You can set deposit limits, take a time-out or request self-exclusion through the safer gambling tools available for your account. A bonus cannot be used to override a limit, time-out, self-exclusion request or other safer gambling measure.

If promotional messages are not suitable for you, contact us and ask for your marketing preferences to be changed. Changes to marketing preferences may not remove information that is necessary for account, payment, security or service administration.

If you are concerned about your gambling, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You should seek help before gambling causes difficulty for you or anyone close to you. We can also explain the safer gambling tools available for your account.

We hold a gaming licence and may verify accounts to help protect players, payments and the integrity of our services. Account checks can apply whether or not a bonus has been claimed. We may ask for information before allowing promotional funds or related winnings to be used or withdrawn.

For a question about a bonus, contact bonus@winissimo-casino.co.uk, support@winissimo-casino.co.uk or the live chat on the site. Please include the name of the offer and the issue you are experiencing, but do not send your password or complete payment details.

If you believe a bonus has been removed incorrectly, tell us the relevant offer, the date of the transaction and the circumstances. We will look into the information available on your account and explain the outcome. Nothing in these terms prevents you from using the complaints process available under the general account terms.